Terms & Conditions

1. Introduction

Welcome to ke99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the ke99 website and all associated services, including cricket betting, live casino games, slots, crash games, and fish shooting games. By creating an account or placing any wager on ke99, you enter into a binding legal agreement with us. These terms apply to all users accessing our platform from Bangladesh and other permitted jurisdictions.

ke99 reserves the right to modify these Terms & Conditions at any time. Changes will be published on this page and will take effect immediately upon posting. Continued use of the platform following any update constitutes your acceptance of the revised terms. We encourage all users to review this page regularly to stay informed of any changes.

2. Eligibility

To register and use ke99, all users must meet the following eligibility requirements. ke99 strictly enforces these conditions and reserves the right to request supporting documentation at any time to verify compliance.

• You must be at least 21 years of age (21+ only). Players under the age of 21 are strictly prohibited from creating an account or participating in any gambling activity on ke99.
• You must be a natural person and legally capable of entering into binding contracts under applicable law. Corporations, partnerships, or other legal entities may not register as players.
• You must not be a resident of any jurisdiction where online gambling is prohibited or restricted by local law. It is your sole responsibility to ensure that using ke99 is lawful in your jurisdiction before placing any bets.
• You must not be a current or former employee, contractor, or close associate of ke99 or any of its affiliated partners. Such individuals are not permitted to hold player accounts or participate in promotional offers.

3. Account Registration

To access the full range of ke99 services, you are required to create a personal account. You agree to provide accurate, current, and complete information during the registration process and to keep your account details up to date at all times. ke99 operates a strict one-account-per-person policy; creating multiple accounts is prohibited and may result in immediate suspension.

You are fully responsible for maintaining the confidentiality of your account credentials, including your username and password. ke99 shall not be liable for any loss or damage arising from unauthorized access to your account due to your failure to keep login details secure. If you suspect unauthorized use of your account, please contact our support team immediately.

• You must provide a valid email address that you own and regularly access. ke99 will use this address for account verification, transaction notifications, and important service communications.
• Your account is for personal use only. You must not share your account with any third party, allow others to use your account, or use another player's account under any circumstances.
• ke99 reserves the right to require identity verification (KYC) at any stage, including before processing withdrawals. Required documents may include a government-issued photo ID, proof of address, and proof of payment method ownership.

4. Deposits and Withdrawals

ke99 supports multiple payment methods tailored for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other major local banking channels. All transactions are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal amounts are clearly displayed within your account dashboard and are subject to change at ke99's discretion.

Withdrawals are subject to successful KYC verification and compliance with applicable wagering requirements. ke99 processes withdrawal requests promptly; however, processing times may vary depending on the chosen payment method and applicable third-party processing schedules. ke99 reserves the right to conduct additional security checks before releasing funds.

• All deposits must come from a payment source owned by and registered in the name of the account holder. Third-party deposits are strictly prohibited and will result in account suspension.
• Deposits are credited to your account balance instantly in most cases. If a deposit is not reflected within 30 minutes, please contact the ke99 support team with your transaction reference number.
• Withdrawals will only be processed to a payment method previously used to make a deposit into your ke99 account. This measure is in place to prevent fraud and ensure the security of your funds.
• ke99 does not accept deposits or process withdrawals using credit cards or any form of borrowed funds. Players must only gamble with money they can afford to lose.

5. Bonuses and Promotions

ke99 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as Pohela Boishakh, Eid, and major cricket tournaments including BPL and T20 World Cup. All bonuses are subject to the specific terms and wagering requirements attached to each offer.

Bonus funds must be wagered in accordance with the applicable rollover conditions before any winnings derived from bonus funds can be withdrawn. ke99 reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice, subject to applicable law.

• Bonuses are intended for personal recreational use only. Systematic or professional exploitation of promotional offers, including bonus abuse or arbitrage betting across accounts, will result in bonus forfeiture and account review.
• Free spins issued as part of a promotion are valid only for the designated game or games specified in the offer. Any winnings from free spins are credited as bonus funds and are subject to standard wagering requirements unless otherwise stated.
• ke99 reserves the right to reclaim any bonus or promotion at any time if we reasonably suspect misuse, breach of these Terms & Conditions, or fraudulent activity associated with a promotional claim.

6. Gameplay and Fair Play

ke99 is committed to providing a fair, transparent, and secure gaming environment to all players. Our games are powered by leading software providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, all of which utilize certified Random Number Generator (RNG) technology to ensure unbiased and unpredictable game outcomes. The results of all games are determined solely by chance and cannot be influenced by any player or third party.

Any attempt to use software, tools, algorithms, or strategies designed to manipulate game outcomes, exploit platform vulnerabilities, or gain an unfair advantage over other players is strictly prohibited. ke99 actively monitors gameplay for irregular patterns and reserves the right to void bets, withhold winnings, and close accounts where such activity is detected.

7. Prohibited Activities

The following activities are strictly prohibited on the ke99 platform. Engaging in any of these actions may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where required by law.

• Money laundering, including depositing funds derived from illegal activities, structuring transactions to avoid detection, or using ke99 as a channel to transfer illicit proceeds.
• Collusion or match-fixing in any sports betting market, including coordinating bets with other players, influencing the outcome of sporting events, or participating in organized betting syndicates.
• Using automated betting bots, data scrapers, or any form of artificial intelligence or machine learning tools to interact with the ke99 platform in an unauthorized manner.
• Registering multiple accounts under the same identity, sharing accounts with other individuals, or misrepresenting personal information during registration or KYC verification.

8. Account Suspension and Termination

ke99 reserves the right to suspend, restrict, or permanently close any player account at our sole discretion, with or without prior notice, if we determine that the account has been used in breach of these Terms & Conditions, if we are required to do so by law or regulatory directive, or if we have reasonable grounds to suspect fraud, abuse, or criminal activity.

Players may also voluntarily close their account at any time by contacting the ke99 support team. Upon account closure, any remaining real-money balance (excluding bonus funds) will be returned to the player via their last verified payment method, subject to completion of all outstanding KYC checks and wagering requirements.

9. Privacy and Data Protection

ke99 is committed to protecting your personal data. We collect, store, and process personal information only for the purposes of operating the platform, verifying your identity, processing transactions, and fulfilling our legal obligations. Your data is safeguarded using industry-standard SSL encryption and is never sold or transferred to unauthorized third parties. For full details on how we handle your information, please review our Privacy Policy.

10. Limitation of Liability

ke99 provides its platform and services on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, ke99 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ke99 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall ke99, its directors, officers, employees, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the platform, even if ke99 has been advised of the possibility of such damages. Our total aggregate liability to you for any claims arising under these Terms & Conditions shall not exceed the total amount deposited by you into your ke99 account in the thirty (30) days preceding the claim.

11. Amendments to These Terms

ke99 reserves the right to update or amend these Terms & Conditions at any time. We will make reasonable efforts to notify registered users of material changes via email or platform notification prior to the changes taking effect. However, it is your responsibility to check this page periodically for updates. Your continued use of ke99 after any amendment constitutes acceptance of the updated terms. If you do not agree with the revised Terms & Conditions, you must discontinue use of the platform and close your account.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable international laws and regulations governing online gaming and digital services. In the event of any dispute arising between you and ke99 in connection with your use of the platform, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. ke99 is committed to fair and transparent dispute resolution and will endeavour to respond to all complaints within a reasonable timeframe.