ke99 Privacy Policy

Welcome to ke99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes the types of information we collect from players who use our website at ke99.bio, how we use and store that information, and the choices you have regarding your personal data. By accessing or using ke99, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Privacy Policy applies to all players and visitors accessing ke99 from Bangladesh, including those from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you do not agree with any part of this policy, please discontinue using our platform immediately.

1. Information We Collect

When you register an account or interact with ke99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number, and a profile photograph where required for verification.
• Contact information: mobile phone number, email address, and residential address within Bangladesh.
• Financial information: transaction history, deposit and withdrawal records, bKash or Nagad mobile wallet references, and bank account details where applicable.
• Gaming data: betting activity, game history, session durations, wager amounts, bonus usage, and any responsible gaming settings you apply to your account.
• Technical information: IP address, device type and model, operating system, browser type, referring URLs, and session cookies used to maintain your logged-in state.

We collect information only when it is necessary to provide our services, comply with applicable legal obligations, or protect the security and integrity of the platform. We do not collect sensitive personal information beyond what is strictly required for account verification and financial transaction processing.

2. How We Use Your Information

ke99 processes your personal information for the following specific, legitimate purposes:

• Account management: creating, verifying, and maintaining your player account, including identity verification (KYC) and age confirmation that you are 21 or older.
• Transaction processing: facilitating deposits and withdrawals through payment partners including bKash, Nagad, Rocket, Upay, and supported bank channels.
• Customer support: responding to your queries, complaints, or technical issues submitted through our support channels.
• Responsible gaming compliance: monitoring betting patterns to identify potential problem gambling behaviors and applying player-requested limits or self-exclusion tools.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Service improvement: analyzing aggregated, anonymized usage data to improve platform performance, game selection, and the overall player experience for our Bangladesh community.

3. Sharing of Your Information

ke99 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in limited and controlled circumstances:

• Service providers: trusted third-party vendors (payment processors, identity verification services, fraud detection tools, cloud hosting providers) who process data strictly on our behalf and under binding data protection agreements.
• Legal obligations: when we are required by law, court order, or regulatory authority to disclose information, we will comply with such requirements while notifying you where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all third parties who receive your data to maintain appropriate technical and organisational security measures and to process it only for the purposes for which it was shared.

4. Payment Data and Mobile Wallet Transactions

ke99 supports instant deposits and withdrawals through popular Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, relevant payment reference numbers and transaction IDs are recorded in our secure systems. We do not store your full bKash PIN, Nagad PIN, or bank card CVV numbers on our servers. Payment authentication occurs directly within the respective payment provider's secure infrastructure.

All financial data is treated with the highest level of confidentiality. Transaction logs are retained for the minimum period required to comply with financial record-keeping regulations and to resolve any disputes that may arise from a transaction.

5. Cookies and Tracking Technologies

ke99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session security, and analyze aggregate usage patterns. Cookies are small text files placed on your device when you visit our site. We use essential session cookies (required for login and navigation), analytical cookies (to understand how players use our platform), and preference cookies (to remember your language and display settings).

You may manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling essential cookies may impair the functionality of certain platform features, including your ability to stay logged in during a session.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to provide our services. If you close your account or request deletion of your data, we will remove your personal information from our active databases within a reasonable timeframe, subject to our legal obligations to retain certain records for financial compliance and dispute resolution purposes.

Gaming activity logs and transaction records may be retained for a minimum of five years in accordance with standard financial record-keeping practices. Anonymized, aggregated statistical data may be retained indefinitely for analytical purposes, as it cannot be used to identify you personally.

7. Your Data Rights

As a player on ke99, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to applicable legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your personal data while a dispute or review is in progress.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at the email address listed in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection principles.

8. Security Measures

ke99 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account credentials, regular security audits, and strict access controls limiting data access to authorised personnel only.

While we take all reasonable steps to protect your personal information, no method of electronic transmission or data storage is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities in accordance with applicable notification obligations.

9. Age Restriction and Minor Protection

ke99 is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any betting or gaming activity on our platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under 21 has registered, we will immediately suspend the account and delete all associated data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

10. Updates to This Privacy Policy

ke99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of ke99 after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you remain informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data ke99 holds about you, please do not hesitate to contact our dedicated support team. We are committed to addressing your privacy inquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered account username and a clear description of your inquiry so we can assist you as efficiently as possible.